Privacy Policy for Dr. Bansals

Effective Date: August 22, 2026

This Privacy Policy describes how Dr. Bansals ("we," "our," or "us") collects, uses, stores, and protects your personal information when you use the Dr. Bansals mobile application available on Android and iOS, and our official website drbansals.com (collectively, the "Services").

We are committed to protecting your privacy and handling your personal information responsibly.

1. Information We Collect

Information You Provide

When using the app, you may provide:

• Full name

• Mobile number

• Email address (optional)

• Date of birth or age (where applicable)

• Gender (optional)

• Address (optional)

• Appointment preferences

• Reason for consultation (if voluntarily entered)

Appointment Information

We collect information necessary to manage your appointments, including:

• Selected doctor

• Appointment date and time

• Appointment status

• Appointment history

Device Information

The app may automatically collect:

• Device model

• Operating system version

• App version

• Device identifiers necessary for app functionality

• IP address

• Crash reports and diagnostic information

Notifications

If you enable notifications, we may send:

• Appointment confirmations

• Appointment reminders

• Schedule changes

• Important service updates

You can disable notifications through your device settings.

2. Permissions We May Request

The app may request certain permissions depending on the features you use.

• Permission Purpose

• Notifications Appointment reminders and updates

• Phone (optional) Contact the clinic directly

• We only request permissions that are necessary for providing the app's features.

3. How We Use Your Information

We use your information to:

• Create and manage your account

• Book and manage appointments

• Send confirmations and reminders

• Contact you regarding appointments

• Improve app performance

• Monitor technical issues

• Prevent fraud and misuse

• Comply with legal obligations

We do not use your information for unrelated marketing without your consent.

4. Legal Basis for Processing

Where applicable under Indian law, we process your personal data based on:

• Your consent

• Providing healthcare appointment services requested by you

• Compliance with legal obligations

• Legitimate operational and security purposes

5. Sharing Your Information

We do not sell your personal information.

We may share information with:

• Doctors providing your consultation

• Authorized clinic staff

• Technology providers supporting the app

• SMS, WhatsApp, email, and notification service providers

• Cloud hosting providers

• Government authorities where legally required

Third-party providers receive only the information necessary to perform their services.

6. Data Security

We implement reasonable safeguards to protect your information, including:

• HTTPS encryption

• Secure cloud infrastructure

• Access controls

• Authentication measures

• Security monitoring

Although we work to protect your information, no digital system can guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

• Manage appointments

• Maintain records where required

• Comply with legal obligations

• Resolve disputes

When no longer required, information is securely deleted or anonymized where feasible.

8. Your Privacy Rights

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate information

• Delete your account and personal data where legally permitted

• Withdraw consent for certain processing

• Request information about how your data is used

To make a request, contact us using the details below.

9. Children's Privacy

• The app is not intended for independent use by children without appropriate parental or guardian involvement where required.

• If we become aware of improperly collected information from a child, we will take reasonable steps to address it.

10. Third-Party Services

Our app may use trusted third-party services that support functionality, such as:

• Push notification providers

• Cloud hosting services

• Analytics services (if implemented)

• Crash reporting services (if implemented)

These providers process information only as necessary to support our Services.

11. International Data Transfers

If any of our service providers process data outside your country, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable laws.

12. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.

• The updated version will be available within the app and on drbansals.com, with the revised Effective Date.

13. Contact Us

• If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us.

• Dr. Bansals

• Website: drbansals.com

• Email: privacy@drbansals.com (replace with your official email if different)

• Phone: [Clinic Contact Number]

• Address: [Clinic Address]